To ensure each client receives the time and care they deserve, appointments are reserved especially for you. When you book your treatment either online through our booking page or by getting in touch directly, a 50% deposit is required to confirm your appointment. This deposit goes toward the total cost of your treatment, with the remaining balance due at your session.

We understand that plans can change, and we aim to keep this process clear and fair for everyone:

• cancellations are fully refundable when made at least 24 hours before your appointment

• bookings may be changed or rescheduled up to 24 hours before your appointment

• cancellations, changes, or no-shows within 24 hours of your appointment are non-refundable and cannot be rescheduled

• if you need to make a change, you can do so through the booking portal or by contacting us directly

• if you arrive late, your appointment may need to be shortened so we can stay on time for other clients

To help us provide the most appropriate treatment for you, please let us know before your appointment if there is anything relevant we should be aware of, such as recent procedures, skin sensitivities, injuries, or other concerns.

This approach helps us protect the time set aside for each client while keeping the experience thoughtful, clear, and respectful.